- How do I place an order?
- What kind of calligraphy do you offer?
- How Should I Format My Address List?
- Do I need extra envelopes?
- What is the turnaround time for envelope addressing?
- Do you ship outside of Texas?
- What types of paper can you write on?
- Can I have my printer ship my envelopes directly to you?
- Do I need to leave a deposit with my order?
- Can you match the style and color of my invitation font?
- Will I see a proof before you print?
- What if I have last minute changes to my guest list?
- When is my full payment due?
- Do you charge sales tax?
- What methods of payment do you accept?
- How do you ship my order?
- What if I have corrections after I receive the envelopes back from you?
- Do you offer refunds?
How do I place an order? Sending me an e-mail via my Contact link on the left is the best place to start.
Please fill out the fields for the contact form and in the message field please let me know any added details.
Monday-Friday I will write you back within 24-48 hours.
*If you contact me over the weekend or on a holiday, I will try and get back with you as soon as I can when the work week starts back up.
I NOW OFFER 2 TYPES OF CALLIGRAPHY:Level 1:('Monoline')--this is beautiful calligraphy with many different fonts and styles. I do not "dip and write" the calligraphy, however it does look beautiful and will be sure to impress your guests.Level 2: Dip Pen Calligraphy. (pictured above) This is with a traditional calligraphy with a nib pen and dip ink. I can match a custom color to your invites or return address. There is a charge of $10.00 to do a color match outside basic colors (please contact me for more info on this). This level 2 calligraphy standard is done in Flourished Copperplate Font. I offer other styles of the Level 2 Calligraphy, please look under pricing for more info. Dip pen calligraphy will add an elegant touch to all your finest events!
Whether ordering addressing services or place cards, you will need to have a list formatted with your guest's information. Please look under my FAQ tab in the menu bar at the top. You will see in the drop down box where it says "Guest List Format", please read that information on how to set up your address list, and other questions on this, please ask me under the contact link.
It is a good idea to order additional envelopes from your stationery provider which can be used for corrections, additions and re-dos. A good rule of thumb is to order 15-20% more envelopes than you think you will actually need.I will retain extra envelopes for any error corrections and additions you may have after your order is completed. All other blank envelopes will be returned to you per request. Otherwise, after 3 months I will recylce them. (Please read my RC Policies under the FAQ tab that says: FORMS for more information)
It first depends on the time of year and my current calendar. Then it depends on the style of your script and quantity of envelopes.
Standard turnaround time is around 10+ days but can vary depending on the time of year, so please ask.
For place or escort cards I prefer to have the list at least 2-3 weeks before the event date. Please let me know the date you prefer to have them back by and I will make every attempt to complete them in your requested time frame. I can accommodate RUSH orders, as well, so please let me know if you need this.
Yes! I work with clients all over the country and worldwide.
*Extra shipping costs may vary for out of country residents.
I can write on papers of virtually any size, color and thickness. This includes handmade, dark and lined envelopes.
I also can write on chalk boards for signs and menus.
Yes, that is an option. Please let me know if you are wanting to do this as I will need them to put the RC Client Form (found under FAQ tab in the "Forms" section) that you can download, fill out and send via email.
I do not require a deposit for envelope addressing, as your envelopes themselves will serve as such. However, for services to be booked and your spot reserved on my calendar far in advance, I can do a deposit to secure your place. That deposit will go towards your final order and is non-refundable.
Yes, I would love to do that! 99% of the time I can match the font on your invitation, please include one of your invites so I can determine the style and color used. Some fonts and designs will be subject to an extra charge.*
Please look under my Pricing tab for more infromation on this.
Once your address list and envelopes have been received, I can email you a proof upon request only, otherwise I will refer to your client form before I start.
Please wait to send me your guest list until it is complete. I understand that sometimes people move, or you realize that you left off a name/number, etc. I ask that when giving me corrections, you send me an email labeled “Corrections to Guest List”. If you have MORE corrections after that, please add a number to it so I can keep track of it easily (ie: Corrections to Guest List 2, 3, etc).I do have many clients and many names and lists to keep up with, so I do ask to be mindful of that when sending me your guest list. If I forget to add an addition or change you sent me via email that was not on your final guest list, please just let me know and I will make a correction with the additional envelopes I kept and send it to you as soon as I can. I hope that this does not cause any additional inconveniences for you in creating your guest list. Thank you for being understanding about this as well.
Final payment is required when your order comes to me, prior to being shipped back to you.
Please let me know if you have any issues with this.
ONLY IF YOUR ITEMS ARE BEING SHIPPED IN THE STATE OF TEXAS DO I CHARGE SALES TAX. The State of Texas requires that I charge sales tax to all services. Please do not put me in the uncomfortable situation of asking me to wave the sales tax. However, if you are outside the state of Texas, I do not charge tax.
PayPal, Check or Cash. *Make checks payable to Rachel CarlMy preferred method of payment is by paying with a credit card through our secure e-mail PayPal service. You may also choose to mail a check or money order for the total amount due plus shipping and handling fees, but you must contact me before you do so I know. Checks and money orders are only accepted from US customers.
All orders are shipped via US Postal Service, Priority Mail Flat Rate and First Class Mail for smaller items (2-3 days). Express overnight delivery is also available upon request for an additional fee. I can ship via Fed Ex or UPS upon request, and extra fees for that may apply. I can also use your account if you prefer. Please just let me know.*Insured mail is available with the additional fee.
Please read my company policy and disclaimer about shipping items by clicking the FAQ tab in the "Forms" drop down box.
If possible, I generally keep a few blank envelope sets for any corrections or additions. If the mistake is mine, I will fix the error and mail it back the standard 2-3 shipping at no charge to you (if you need it overnighted, I ask that you do pay the difference for the expedited shipping). If the mistake is yours, I will make the correction at the same rate as your original order plus return shipping.
Please read my company polices on this under the FAQ tab that says "Forms"
I do not typically offer refunds, however, please read my refund policy under the FAQ tab, in the drop down box that says "FORMS". Please contact me if you are in any way unhappy or dissatisfied with your order. I hope this is never the case, but in the event, I am open to discussing any concerns you may have. I would love for all my clients to be happy and pleased with my work=)